cloud horizon

HOW WE WORK

You arrive with an ambitious metric, a launch date, and a traffic curve that keeps you up at night.

We meet you with calm: design that scales, operations that breathe, software that moves as fast as your market. Server experts to send accelerate your business to the highest levels — every server, pipeline, and deployment tuned to deliver measurable business lift.

Book a consultation Call 0734125936

Or email wallace@cares.com — immediate human connection for urgent needs.

01

Discover

We map outcomes, constraints, and timelines — one focused workshop that replaces uncertainty with a plan.

1–2 weeks
02

Design

Architecture, IaC, security baseline, and observability plan — architecture review and cost forecast.

2–4 weeks
03

Deploy

CI/CD, automation, migration runbooks, and staged rollout — repeatable, testable, reversible.

2–6 weeks
04

Operate

24/7 operations, incident response, SLOs & SLAs, and continuous performance tuning.

Ongoing
server rack closeup

A humanized delivery flow: Discover → Design → Deploy → Operate

We trade vague promises for clear rituals: a predictable timetable, named stakeholders, tangible artefacts, and observable checkpoints that put buyer risk on a schedule — not a guess.

  1. Discover

    Duration: 1–2 weeks — Named outcome: project kickoff and success criteria.

    • Stakeholder workshop (remote or onsite) to align metrics and constraints.
    • Existing system audit: architecture, configs, and cost drivers.
    • Risk register and migration feasibility notes.

    Deliverables: discovery report, backlog of engineering tasks, success criteria, and a high-level timeline.

  2. Design

    Duration: 2–4 weeks — Named outcome: architecture and IaC blueprints.

    • Detailed architecture diagrams and security hardening plan.
    • Infrastructure-as-Code modules and CI pipeline templates.
    • Cost forecast and scaling model.

    Deliverables: architecture diagrams (SVG), IaC repository skeleton, cost model spreadsheet, observability plan.

  3. Deploy

    Duration: 2–6 weeks — Named outcome: safe, repeatable production cutover.

    • Staged rollout plan and runbooks with automated tests.
    • Migration rehearsals and smoke-test automation.
    • Rollback and incident playbook ready.

    Deliverables: CI/CD pipelines, migration automation scripts, test suites, runbooks.

  4. Operate

    Duration: Ongoing — Named outcome: predictable operations with measurable SLAs.

    • 24/7 monitoring, alerting, and incident response with SLOs.
    • Performance tuning, capacity planning, and cost optimization.
    • Regular retrospectives and continuous improvement cadence.

    Deliverables: runbook library, SLA definitions, quarterly performance reviews.

Typical timelines

  • Starter: 1–4 weeks (proof-of-concept and automation basics)
  • Scale: 4–12 weeks (full IaC, CI/CD, migration prep)
  • Enterprise: 12+ weeks (governance, compliance, multi-region)

Collaboration rituals

  • Weekly triage + engineering sync (30–60m)
  • Named project owner & escalation path
  • Shared board and observability dashboards

Observability & SLA guarantees

We define SLOs collaboratively. Typical offer: 99.9% monthly uptime with 15‑minute incident response for critical incidents (on retainer).

Performance targets and cost budgets are included in the deployment acceptance criteria.

Book a technical review

How engagements usually map to business need

Starter — For startups proving an idea

What you get: IaC bootstrapping, CI basic pipelines, 1 week runbook and monitoring baseline.

Typical timeline: 1–4 weeks

Who: seed-stage teams shipping weekly.

Discuss pricing

Scale — For SMBs moving to repeatable delivery

What you get: full IaC modules, staging + prod pipelines, migration planning, cost forecast.

Typical timeline: 4–12 weeks

Who: teams expecting rapid growth and increased traffic.

Discuss pricing

Enterprise — For regulated or multi-region needs

What you get: governance, compliance checks, multi-region architecture, SLO/SLA contracts.

Typical timeline: 12+ weeks

Who: enterprises requiring governance and rigorous controls.

Discuss pricing

Proof that speaks louder than claims

We supported Safaricom in migrating 700+ servers into a scalable infrastructure that sustained 6,000 transactions per second and scaled to 12,000 TPS. That migration was not just a technical feat; it was a commitment to the business outcome — enabling commerce, trust, and customer experience at national scale.

  • 700+ servers migrated
  • 6,000 → 12,000 TPS scalability
  • Automated cutover with zero customer-facing downtime
  • Observability: end-to-end tracing and 30s alert paths
Read full case study

Security, compliance and governance

We embed security and compliance in design: baseline hardening, least-privilege IAM patterns, encrypted transit & at rest, and evidence for audits. For regulated engagements we deliver a compliance checklist and artifact repository aligned to your controls.

ISO/PCI/GDPR readiness support, role-based access patterns, audit artifact handoff.

Request compliance notes

Risk, pricing and service guarantees

We price against outcomes, not clocked hours. Typical engagements include a deliverable schedule, acceptance criteria, and an operational retainer option for SRE‑style 24/7 coverage. We define SLOs collaboratively; SLA terms are specified per engagement. Example target: 99.9% monthly uptime, 15‑minute incident response for critical alerts under retainer.

View pricing

How we collaborate

  • Weekly triage + engineering sync (30–60m)
  • Shared board (Kanban) with explicit owner fields
  • Staging and production observability dashboards (Grafana/Elastic)
  • On-call rotation and escalation path with defined SLAs

Need an urgent ops conversation? Start live chat or call 0734125936.